Q & A

For a normal new website, it takes from 3 up to 14 days.

It takes only 24 hours if all the contents and images are available with the customer.

Unlimited products can be added.

The following documents should be available with the customer:

1. The business license
2. Establishment contract
3. Civil IDs for all partners
4. Authorized signature letter
5. Updated (Mostakhraj)
6. IBAN letter from the bank
7. Email address
8. Instagram account

No problem. You can have Cash on delivery as a payment method, or activate Pay by Link as a second payment method.

We will help you open a payment gateway for your own company with our aggregator partner “Hesabe”. Then you will be able to sell online or send links to your customers with your own company name.

Features:

• Mobile application for sending and receiving payments (KNET – Apple Pay – Visa – Master) in the name of your company.
• Detailed reports on your sales.
• Integrated control panel to manage your account.
• Ability to re-send invoices to the customer and remind them of payment.
• Payment links can be sent via SMS, WhatsApp or email.

Commission:

• 150 fils per transaction (K-NET), regardless of the amount.
• 2.5% for credit card transactions (Visa – Master).

The account activation fee is 50 KD and is paid one time only.

Yes. We can add discount coupons by percentage, flat rate, minimum order amount and many more methods.

Yes. The system automatically sends the invoice to the email of the customer who completes a purchase. The customer can also download or view the invoice from the “My Account” link after logging in.

Yes. We can enable the WhatsApp icon to appear on all your website pages.

Yes. We will create a “Contact Us” page where the customer can type a message and send it directly from your website to your email.

Our technical team will always be with you 24/7 as long as you have an active contract with us. You can always contact us via our WhatsApp number 66685527.

Yes we can. We charge for this service, and pricing is based on your business size.

Absolutely. We provide free training to the website administrator at our location. If you are our customer, you are always welcome.

1. Upload unlimited number of products.
2. Manage the store via web or application.
3. Give any user the ability to manage the website and store.
4. Discount coupons (fixed amount or percentage).
5. Variations such as colour, size, weight and measurement.
6. Immediate notifications for new orders by email and application.
7. Inventory tracking with low-quantity alerts.
8. Discounts on products.
9. Multiple pictures for each product.
10. Customer filters by price, newest or best-selling.
11. Product search from the first 3 letters.
12. Printed invoices, sent by email or downloaded from the customer account.
13. Payment gateway setup (MyFatoorah, UPayments, Bookeey, Tap, Hesabe, Tahseel, PayPal and others). Cash on delivery is also available.
14. Detailed sales reports daily, weekly, monthly and yearly.
15. Suggested products on each page.
16. Share icons for social media and WhatsApp.
17. Delivery to all areas of Kuwait.
18. Delivery price according to the delivery area.
19. An explanatory video for each product.
20. Saved carts before purchase.
21. Customer accounts.
22. Order tracking with email alerts on status change.
23. Encryption to protect customer data.
24. Sections by product with the quantity in each.
25. Choose the products shown on the home page.
26. WhatsApp icon on all pages.
27. Product ratings and reviews.
28. Prices in other currencies.
29. Exchange and return policy, privacy policy and other pages.
30. Bilingual store (Arabic – English).
31. A specialised technical support team throughout the subscription period.

Yes, we can. Visit our office to discuss the requirements and parameters so we can determine the pricing for your future application.

The amount you paid is a yearly subscription for your website. It covers the domain, hosting, SSL, email, data configuration and technical support.

Always renew your subscription 7 to 15 days before the renewal date, to avoid losing your entire website and data.

Yes. You can always choose the hosting plan that suits your business needs and upgrade to a higher level at any time during your contract.