Q & A

For a normal new website, it takes from 3 up to 14 days.

It takes only 24 Hours if all the contents and images are available with the customer.

The following documents should be available with the customer:

  1. The business license
  2. Establishment contract
  3. Civil ID’s for all partners
  4. Authorized Signature Letter
  5. Updated (Mostakhraj)
  6. IBAN letter from the bank
  7. Email address
  8. Instagram account

No Problem. Customer can have the “Cash on delivery” as a payment method or he can activate the “Pay by Link” as a second payment method. 

We will help you to open a payment gateway for your own company with our aggregator partner “Hesabe” then you will be able to sell online or send links to your customers with your own company name.

Features:

  • Mobile application for sending and receiving payments (KNET – Apple Pay – Visa – Master) in the name of your company.
  • Detailed reports on your sales.
  • Integrated control panel to manage your PG account.
  • Ability of re-sending invoices to the customer and reminding them of payment.
  • Payment Links can be sent via SMS, WhatsApp, or email.

Commission:

  • 150 fils per transaction (K-NET), regardless of the amount.
  • 2.5% for credit card transactions (Visa – Master).

The account activation fee is 50 KD and is paid one time only.

Yes. we can add discount coupons by percentage or flat rate or minimum order amount and much more methods.

Yes. the system will automatically send the invoice to the customer email who completes his purchase. The customer can also download or view his invoice from “My Account” link after logging in.

Yes. we can enable the WhatsApp icon to appear on all your website pages.

Yes. we will create a “Contact Us” page for you where the customer can type his message information and send it directly from your website to your email.

Our technical team will be always with you 24/7 as long as you have an active contract with us. you can always contact us via our WhatsApp number 66685527.

Yes we can. But we charge for this service and pricing will be based on your business size.

Absolutely Yes. We provide a free training to the website administrator at our location. If you are our customer, then you are always welcome.

Features of the online store 

  1. Upload unlimited number of products.
  2. Manage the store via web or application.
  3. The ability to give any user the ability to manage the website and store.
  4. Discount coupons feature (fixed amount or percentage).
  5. Possibility of adding variation such as color, size, weight, measurement, etc.
  6. Immediate notifications for new orders by email + application.
  7. Tracking and displaying inventory and getting low quanitity alerts.
  8. Possibility of making discounts on products.
  9. Ability to upload multiple pictures for each product.
  10. Customer filters for products where it can be arranged according to price, newest or best-selling, etc.
  11. Searching for products when writing the first 3 letters of the product name.
  12. Printing invoices and sending them to the customer via email or downloading them via the order tracking link under his account in the store.
  13. Setup for payment gateway such as (My Fatoorah, UPayments, Bookie, Tap, Hesabe, Tahseel, Payza or PayPal, etc.). Trash on delivery payment method is also available.
  14. Detailed sales reports daily, weekly, monthly and yearly.
  15. Displaying suggested products in each page under the customer selection.
  16. Icons for sharing the product page via social media channels and WhatsApp.
  17. Customer selection feature, delivery to all areas of Kuwait.
  18. Determining the delivery price according to the area of delivery.
  19. Displaying an explanatory video for each product in the store.
  20. Saving products added to the cart before purchasing.
  21. Customers can register an account under the store.
  22. Order Tracking feature + email alerts on order status change.
  23. Encryption lock feature to protect customer data from theft or hacking.
  24. Specifying sections according to products and displaying the quantity in each section.
  25. Customize products to display on the home page.
  26. Adding an icon for communication via WhatsApp that appears on all pages.
  27. Evaluating products and displaying reviews for each product according to customers’ evaluation of it.
  28. Displaying product prices in other currencies.
  29. Other related pages such as the exchange and return policy, privacy policy, etc.
  30. Bilingual display for the store (Arabic – English).
  31. A specialized technical support team for your site throughout the subscription period.

Yes, we can. You need to visit our office to discuss the requirements and parameters in order to determine the pricing for your future application.

The amount you paid is a yearly subscription for your website. This amount covers all the items like domain, hosting, SSL, email, data configurations and technical support. 

You should always renew your subscription before 15 to 7 days of the renewal date. This is to avoid losing your entire website and data.

Yes, you can always choose the best hosting plan that suits your business needs and upgrade to the upper level at any time of your contract.