{"id":1066,"date":"2024-08-19T19:56:03","date_gmt":"2024-08-19T16:56:03","guid":{"rendered":"https:\/\/onetera.net\/?page_id=1066"},"modified":"2025-09-05T11:13:53","modified_gmt":"2025-09-05T08:13:53","slug":"qa","status":"publish","type":"page","link":"https:\/\/onetera.net\/en\/qa\/","title":{"rendered":"Q&#038;A"},"content":{"rendered":"<h1><strong>Q &amp; A<\/strong><\/h1>\n<div class=\"accordion\">\n\t<div id=\"accordion-1894525785\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1894525785-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-to-design-my-website?\" aria-expanded=\"false\" aria-controls=\"accordion-1894525785-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take to design my website?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1894525785-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1894525785-label\">\n\t\t\t\n<p><span style=\"\">For a normal new website, it takes from 3 up to 14 days.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1778847036\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1778847036-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-to-create-a-new-online-store?\" aria-expanded=\"false\" aria-controls=\"accordion-1778847036-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take to create a new online store?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1778847036-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1778847036-label\">\n\t\t\t\n<p><span style=\"\">It takes only 24 Hours if all the contents and images are available with the customer.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1830529563\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1830529563-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-many-products-i-can-add-to-my-online-store?\" aria-expanded=\"false\" aria-controls=\"accordion-1830529563-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How many products I can add to my online store?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1830529563-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1830529563-label\">\n\t\t\t\n<p><span style=\"\">Unlimited products can be added<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4006046579\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4006046579-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-required-to-have-my-own-payment-gateway?\" aria-expanded=\"false\" aria-controls=\"accordion-4006046579-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is required to have my own payment gateway?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4006046579-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4006046579-label\">\n\t\t\t\n<p><span style=\"\">The following documents should be available with the customer:<\/span><\/p>\n<ol>\n<li><span style=\"\">The business license<\/span><\/li>\n<li><span style=\"\">Establishment contract<\/span><\/li>\n<li><span style=\"\">Civil ID&#8217;s for all partners<\/span><\/li>\n<li><span style=\"\">Authorized Signature Letter<\/span><\/li>\n<li><span style=\"\">Updated (Mostakhraj)<\/span><\/li>\n<li><span style=\"\">IBAN letter from the bank<\/span><\/li>\n<li><span style=\"\">Email address<\/span><\/li>\n<li><span style=\"\">Instagram account<\/span><\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2872085272\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2872085272-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-i-don&#039;t-have-a-valid-business-license?\" aria-expanded=\"false\" aria-controls=\"accordion-2872085272-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What if I don't have a valid business license?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2872085272-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2872085272-label\">\n\t\t\t\n<p><span style=\"\">No Problem. Customer can have the &#8220;<\/span><span style=\"\"><strong>Cash on delivery<\/strong><\/span><span style=\"\">&#8221; as a payment method or he can activate the &#8220;<\/span><span style=\"\"><strong>Pay by Link<\/strong><\/span><span style=\"\">&#8221; as a second payment method.&nbsp;<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-60105085\" class=\"accordion-item\">\n\t\t<a id=\"accordion-60105085-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-it-will-cost-me-to-sell-online?-and-what-is-the-way?\" aria-expanded=\"false\" aria-controls=\"accordion-60105085-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How much it will cost me to sell online? and what is the way?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-60105085-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-60105085-label\">\n\t\t\t\n<p><span style=\"\">We will help you to open a payment gateway for your own company with our aggregator partner &#8220;Hesabe&#8221; then you will be able to sell online or send links to your customers with your own company name.<\/span><\/p>\n<p><span style=\"\"><strong>Features:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"\">Mobile application for sending and receiving payments (KNET &#8211; Apple Pay &#8211; Visa &#8211; Master) in the name of your company.<\/span><\/li>\n<li><span style=\"\">Detailed reports on your sales.<\/span><\/li>\n<li><span style=\"\">Integrated control panel to manage your PG account.<\/span><\/li>\n<li><span style=\"\">Ability of re-sending invoices to the customer and reminding them of payment.<\/span><\/li>\n<li><span style=\"\">Payment Links can be sent via SMS, WhatsApp, or email.<\/span><\/li>\n<\/ul>\n<p><span style=\"\"><strong>Commission:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"\">150 fils per transaction (K-NET), regardless of the amount.<\/span><\/li>\n<li><span style=\"\">2.5% for credit card transactions (Visa &#8211; Master).<\/span><\/li>\n<\/ul>\n<p><span style=\"\">The account activation fee is <\/span><span style=\"\"><strong>50 KD<\/strong><\/span><span style=\"\"> and is paid <\/span><span style=\"\"><strong>one time only<\/strong><\/span><span style=\"\">.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2626557101\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2626557101-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-add-discount-coupons-to-my-online-store?\" aria-expanded=\"false\" aria-controls=\"accordion-2626557101-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I add discount coupons to my online store?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2626557101-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2626557101-label\">\n\t\t\t\n<p><span style=\"\">Yes. we can add discount <\/span><span style=\"\"><span style=\"caret-color: #008000\">coupons by percentage or flat rate or minimum order amount and much more methods.<\/span><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3452458787\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3452458787-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-my-customer-get-an-invoice-after-purchase?\" aria-expanded=\"false\" aria-controls=\"accordion-3452458787-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will my customer get an invoice after purchase?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3452458787-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3452458787-label\">\n\t\t\t\n<p><span style=\"\">Yes. the system will automatically send the invoice to the customer email who completes his purchase. <\/span><span style=\"\">The customer can also download or view his invoice from &#8220;My Account&#8221; link after logging in.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3341369252\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3341369252-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-add-the-whatsapp-icon-to-my-website?\" aria-expanded=\"false\" aria-controls=\"accordion-3341369252-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I add the WhatsApp icon to my website?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3341369252-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3341369252-label\">\n\t\t\t\n<p><span style=\"\">Yes. we can enable the WhatsApp icon to appear on all your website pages.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2147256546\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2147256546-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-my-customer-send-me-a-message-from-my-website?\" aria-expanded=\"false\" aria-controls=\"accordion-2147256546-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can my customer send me a message from my website?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2147256546-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2147256546-label\">\n\t\t\t\n<p><span style=\"\">Yes. we will create a &#8220;Contact Us&#8221; page for you where the customer can type his message information and send it directly from your website to your email.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3473124113\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3473124113-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-i-need-a-technical-help-with-my-website?\" aria-expanded=\"false\" aria-controls=\"accordion-3473124113-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What if I need a technical help with my website?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3473124113-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3473124113-label\">\n\t\t\t\n<p><span style=\"\">Our technical team will be always with you 24\/7 as long as you have an active contract with us. you can always contact us via our WhatsApp number 66685527.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4277907510\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4277907510-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-you-take-care-of-my-website-management?\" aria-expanded=\"false\" aria-controls=\"accordion-4277907510-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can you take care of my website management?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4277907510-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4277907510-label\">\n\t\t\t\n<p><span style=\"\">Yes we can. But we charge for this service and pricing will be based on your business size.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2696896298\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2696896298-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-provide-any-training-on-how-to-administrate-my-website?\" aria-expanded=\"false\" aria-controls=\"accordion-2696896298-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you provide any training on how to administrate my website?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2696896298-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2696896298-label\">\n\t\t\t\n<p><span style=\"\">Absolutely Yes. We provide a free training to the website administrator at our location. If you are our customer, then you are always welcome.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-735850663\" class=\"accordion-item\">\n\t\t<a id=\"accordion-735850663-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-online-store-features?\" aria-expanded=\"false\" aria-controls=\"accordion-735850663-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the online store features?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-735850663-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-735850663-label\">\n\t\t\t\n<p><span style=\"\"><strong>Features of the online store&nbsp;<\/strong><\/span><\/p>\n<ol>\n<li><span style=\"\">Upload unlimited number of products.<\/span><\/li>\n<li><span style=\"\">Manage the store via web or application.<\/span><\/li>\n<li><span style=\"\">The ability to give any user the ability to manage the website and store.<\/span><\/li>\n<li><span style=\"\">Discount coupons feature (fixed amount or percentage).<\/span><\/li>\n<li><span style=\"\">Possibility of adding variation such as color, size, weight, measurement, etc.<\/span><\/li>\n<li><span style=\"\">Immediate notifications for new orders by email + application.<\/span><\/li>\n<li><span style=\"\">Tracking and displaying inventory and getting low quanitity alerts.<\/span><\/li>\n<li><span style=\"\">Possibility of making discounts on products.<\/span><\/li>\n<li><span style=\"\">Ability to upload multiple pictures for each product.<\/span><\/li>\n<li><span style=\"\">Customer filters for products where it can be arranged according to price, newest or best-selling, etc.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Searching for products when writing the first 3 letters of the product name.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Printing invoices and sending them to the customer via email or downloading them via the order tracking link under his account in the store.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Setup for payment gateway such as (My Fatoorah, UPayments, Bookie, Tap, Hesabe, Tahseel, Payza or PayPal, etc.). Trash on delivery payment method is also available.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Detailed sales reports daily, weekly, monthly and yearly.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Displaying suggested products in each page under the customer selection.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Icons for sharing the product page via social media channels and WhatsApp.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Customer selection feature, delivery to all areas of Kuwait.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Determining the delivery price according to the area of delivery.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Displaying an explanatory video for each product in the store.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Saving products added to the cart before purchasing.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Customers can register an account under the store.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Order Tracking feature + email alerts on order status change.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Encryption lock feature to protect customer data from theft or hacking.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Specifying sections according to products and displaying the quantity in each section.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Customize products to display on the home page.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Adding an icon for communication via WhatsApp that appears on all pages.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Evaluating products and displaying reviews for each product according to customers\u2019 evaluation of it.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Displaying product prices in other currencies.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Other related pages such as the exchange and return policy, privacy policy, etc.<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">Bilingual display for the store (Arabic &#8211; English).<\/span><\/li>\n<li><span style=\"font-size: 14.4px\">A specialized technical support team for your site throughout the subscription period.<\/span><\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3322521498\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3322521498-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-design-a-mobile-application-for-me?\" aria-expanded=\"false\" aria-controls=\"accordion-3322521498-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you design a mobile application for me?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3322521498-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3322521498-label\">\n\t\t\t\n<p><span style=\"\">Yes, we can. You need to visit our office to discuss the requirements and parameters in order to determine the pricing for your future application.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2586896027\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2586896027-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-the-amount-i-paid-one-time-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-2586896027-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the amount I paid one time payment?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2586896027-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2586896027-label\">\n\t\t\t\n<p><span style=\"\">The amount you paid is a <\/span><span style=\"\"><span style=\"text-decoration: underline\">yearly subscription<\/span><\/span><span style=\"\"> for your website. This amount covers all the items like domain, hosting, SSL, email, data configurations and technical support.&nbsp;<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1862092598\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1862092598-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-should-i-renew-my-website?\" aria-expanded=\"false\" aria-controls=\"accordion-1862092598-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When should I renew my website?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1862092598-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1862092598-label\">\n\t\t\t\n<p><span style=\"\">You should always renew your subscription before 15 to 7 days of the renewal date. This is to avoid losing your entire website and data.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1279083909\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1279083909-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-upgrade-the-speed-of-my-website?\" aria-expanded=\"false\" aria-controls=\"accordion-1279083909-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I upgrade the speed of my website?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1279083909-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1279083909-label\">\n\t\t\t\n<p><span style=\"\">Yes, you can always choose the best hosting plan that suits your business needs and upgrade to the upper level at any time of your contract.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Q &amp; A<\/p>\n","protected":false},"author":1,"featured_media":500,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1066","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Q&amp;A - One Tera Solutions Company<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onetera.net\/en\/qa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Q&amp;A - One Tera Solutions Company\" \/>\n<meta property=\"og:description\" content=\"Q &amp; 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